Privacy Policy

Last updated: 1 July 2026

1. Controller

The controller responsible for data processing is:

The Black Forest Family UG (haftungsbeschränkt)

c/o Postflex #3234
Emsdettener Str. 10
48268 Greven
Email: admin@eurohaven.com

If you have questions about privacy or want to exercise your rights, contact us at:

admin@eurohaven.com

2. What EuroHaven does

EuroHaven helps users create and manage personalized relocation plans for moving to Europe.

The service may include:

Relocation profile setup
Personalized relocation tasks
Document checklists
Plan sections
Task dependencies
Timing and progress tracking
Household and family-member planning
Website guides and relocation resources

To provide this service, EuroHaven processes personal data entered by users and technical data needed to operate the website and app.

3. Personal data we collect

Depending on how you use EuroHaven, we may collect the following categories of personal data.

Account data

When you create an account, we may process:

Name
Email address
Password or authentication data
Login and account status
Account creation date
Account settings

Passwords should not be stored by EuroHaven in plain text and may be handled through authentication systems.

Relocation profile data

When you create or update a relocation profile, we may process:

Destination country
Origin country
Estimated move date
Visa or residence status
Employment or study situation
Housing-related inputs
Pet-related inputs
Vehicle or driving-related inputs
Family or household-related inputs
Other move details entered by the user

Household and family member data

If you enter household or family information, we may process:

Household member names or labels
Relationship type
Adult or child status
Family-member-specific relocation needs
Documents or tasks connected to household members

Please only enter household or family information that is necessary for your relocation planning.

Generated relocation plan data

EuroHaven may generate and store:

Relocation plans
Plan sections
Tasks
Task statuses
Task dependencies
Document requirements
Document checklist statuses
Timing and progress information
Plan updates based on profile changes

User activity and technical data

To operate and secure the service, we may process:

Login activity
App usage events needed for functionality
Error logs
Security logs
Device and browser information
IP address
Date and time of access
Session information

Support and communication data

If you contact us, we may process:

Name
Email address
Message content
Support request details
Communication history

Website analytics and cookie data

If enabled, we may process website usage data through analytics or cookie tools, such as:

Page visits
Click behavior
Approximate device and browser information
Referrer information
Consent preferences

Non-essential analytics or marketing cookies are used only where legally permitted and, where required, after consent.

4. Why we process personal data

We process personal data for the following purposes:

To create and manage user accounts
To generate personalized relocation plans
To save relocation profile information and plan progress
To provide app functionality
To show relevant tasks, documents, timing, and dependencies
To manage household or family-member-related planning features
To provide support and respond to messages
To improve the website, app, content, and user experience
To maintain security, prevent abuse, and fix technical issues
To comply with legal obligations
To manage payments if paid features are added

5. Legal bases for processing

We process personal data under the following legal bases under the GDPR.

Contract or pre-contractual steps

We process data where it is necessary to provide EuroHaven services, create accounts, generate relocation plans, save progress, and operate app functionality.

Legal basis: Art. 6(1)(b) GDPR.

Legitimate interests

We process certain data to operate, secure, improve, and protect EuroHaven, including technical logs, error handling, service improvement, fraud prevention, and basic business administration.

Legal basis: Art. 6(1)(f) GDPR.

Our legitimate interests include providing a reliable service, improving functionality, protecting accounts, preventing misuse, and maintaining website and app security.

Consent

We rely on consent where required, especially for optional analytics, marketing cookies, newsletters, or similar optional processing.

Legal basis: Art. 6(1)(a) GDPR.

You may withdraw consent at any time with effect for the future.

Legal obligations

We may process certain data where required by law, such as accounting, tax, commercial, or legal compliance obligations.

Legal basis: Art. 6(1)(c) GDPR.

6. Service providers and processors

EuroHaven uses selected third-party service providers to operate, maintain, secure, and support our website and relocation planning application. Some of these providers process personal data on our behalf.

These include:

Bubble Group, Inc. (Bubble.io) — application hosting, database services, and application infrastructure
Wix — website hosting, website infrastructure, and related website services
Google Workspace — business email, communications, and document management
Google Analytics — website analytics and usage measurement
Stripe — payment processing and related payment services
Other technical service providers reasonably necessary to operate, secure, maintain, or support the EuroHaven website or application

Where a service provider processes personal data on our behalf, we use appropriate data processing agreements and other contractual safeguards as required by applicable data protection law.

Where personal data is transferred outside the European Economic Area, appropriate safeguards are used where required, such as adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.

7. International data transfers

Some of our service providers may process personal data outside the European Economic Area (EEA). Where personal data is transferred internationally, EuroHaven uses appropriate safeguards as required by applicable data protection law, such as adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.

8. Data storage and retention

We keep personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

In general:

Account data is kept while the account is active.
Relocation profile and plan data is kept while the account is active or as needed to provide the service.
Support messages are kept as long as needed to handle the request and maintain business records.
Technical logs are kept for a limited period needed for security, debugging, and service operation.
Payment or business records may be kept according to legal retention obligations.

If an account is deleted, account and plan data will be deleted or anonymized unless retention is required for legal, security, or legitimate business reasons.

9. Cookies and similar technologies

EuroHaven uses cookies and similar technologies to operate the website and application, maintain security, remember user preferences, and understand how our services are used.

Essential Cookies

Essential cookies may be used for:

Login and user sessions
Account and application security
Form and application functionality
Cookie consent preferences
Technical operation and stability

These cookies are necessary for the website or application to function and do not require consent where permitted by applicable law.

Analytics Cookies

EuroHaven uses Google Analytics to understand how visitors use our website and to help us improve our services.

Where required by law, analytics cookies and similar technologies are used only after you have provided consent.

You can manage or withdraw your cookie preferences through our cookie settings tool.

10. Payment data

Payments for EuroHaven are processed by Stripe.

When you make a payment, Stripe may process information such as your name, billing details, payment method information, transaction details, and other information necessary to process the payment.

EuroHaven may receive limited payment-related information from Stripe, such as payment status, transaction identifiers, billing information, and purchase or subscription status.

Payment card details are processed by Stripe and are not stored directly by EuroHaven.

11. Data security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No online service can guarantee complete security. Users should keep login credentials secure and notify us if they suspect unauthorized access.

12. Your rights

Under the GDPR, you may have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

To exercise your rights, contact:

admin@eurohaven.com

We may need to verify your identity before responding to a request.

13. Supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection law.

You may lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, your place of work, or the place of the alleged infringement.

14. Children and household data

EuroHaven is intended for use by adults.

EuroHaven may allow users to enter household or family-member information for relocation planning. This may include information about children when a parent or legal guardian includes them in a household relocation plan.

Children are not intended to create their own EuroHaven accounts or use the service directly.

If you enter information about children or other household members, you are responsible for ensuring that you have the right to provide that information and that it is accurate and necessary for your relocation planning.

Please avoid entering sensitive information unless it is necessary for the service.

If you believe a child has provided personal data directly to EuroHaven without appropriate permission, please contact us so we can review and delete the information where required.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be available on this page. If changes are significant, we may notify users through the website, app, or email where appropriate.

16. Contact

For privacy questions or requests, contact: